General Motors is about to reach the affected customers that their vehicle Volt batteries can ignite under certain circumstances, after a crash, by offering a free loan car until the company fixes the problem.
The first problem arose in May when a Chevy Volt lithium-ion batteries caught fire while the car was parked on the National Highway Traffic Safety Administration facilities [NHTSA] WI, three weeks after he was exposed to a side impact test.
The three additional simulated NHTSA side impact tests with different Volts on November 16, 17 and 18, which caused a fire up battery, smoking and emitting sparks when a car came out completely clean.
The Detroit-based automaker said if the company was not aware of these incidents on public roads, it will take all necessary precautions "to ensure customer satisfaction and safety."
"Our customers peace of mind is very important to us that there is any concern or anxiety. This technology should inspire confidence and pride, does not pose any problem or doubt," said Mark Reuss, president of GM North America.
"The question is how to handle the battery of days and weeks after a serious accident, so it's not just a matter of interest in V, but we continue to advance our search for the electric vehicle industry," he added.
Maria Barra, senior vice president, Global Product Development, said that GM has already installed a design team to develop more changes to remove any concerns of possible electrical fires after the accident.
"We work with NHTSA and we all have an understanding of these risks and how they can be avoided in the future," said Barra. "It's not just a problem of Volt. We are carrying an electric vehicle jointly with the Society of Automotive Engineers and other automotive companies to address new problems, such as protocol stacks depower after a serious accident."
As for the Volt owners concerned about the safety of their cars, GM has said that the company can contact you and arrange a loan without GM vehicles.
"A vehicle loan program of this nature are by far the standard for a preliminary inquiry, and underlines our commitment to the vehicle and its owners," said Reuss. "These measures are the right person to take into account any immediate impact on our operations."
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